Sapian Group collects personal data if we have reasons to do so. For example, we collect personal data, when you:
Result, Sapian Group collects the following personal data:
We also collect some information automatically:
Personal data will be collected, held, used and disclosed for the following purposes jointly and/or severally:
Sapian Group collects and uses personal data under Estonian and EU data protection laws.
The legal grounds for use and collection of personal data are based on the following:
Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object.
Sapian Group does not knowingly provide Services and collect personal information from anyone under 18 years of age. Our Services are available only to the users over 18 years old. If we learn that we have collected the personal information of a child under 13, or equivalent minimum age depending on jurisdiction, we will take steps to delete the information as soon as possible.
We do not sell our users’ personal data or share your personal data with any third parties except for the purpose of provision of the Services. When we provide you with the Services, we may share your personal data as described below.
Sapian Group may share your information with:
We do not collect or request your sensitive data (including, but not limited to, information about your religious or political beliefs, opinions). Where you have provided it to us voluntarily, you shall be solely responsible for security of any sensitive data, and we do not intend to use this data for any purpose, nor share this data with any third parties. Please do not post or add sensitive and other personal data that you would not want to be publicly available.
You may access your personal data held by us to correct, update and remove inaccurate or incorrect data. You have the following rights:
We use certain technologies to ensure the confidentiality of your personal data. Sapian Group uses several security measures, including, without limitation, SSL method, two-faction authentication, PCI scanning and internal data access restrictions to protect your personal data.
However, no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security of your personal data.
We process information both inside and outside of the European Union and European Economic Area and rely on legally-provided mechanisms to lawfully transfer information across borders. Countries where we process information may have laws which are different, and potentially not as protective, as the laws of your own country.
We retain your personal data for as long as your account is in existence or necessary to fulfil the purposes for which we collect it or as needed to provide you with the services, except if required otherwise by law. However, when your account is terminated for any reason, we will delete your personal information entirely.
In some cases we may determine the period of data retention based on the period we need to access the data for the provision of services, receiving payment, resolving your customer support issues or for any other auditing or legal purposes. Retention periods may be changed from time to time based on regulatory requirements.
The email notifications sent by Sapian Group are of two types:
It should be noted that you may not unsubscribe from system notification emails as these emails contain important user information and are sent for your legitimate interests. You may unsubscribe from product and service notifications any time by visiting an opt-out page. Such notifications contain information about our Website updates, new services and products added as well as other notifications for information use only.
To communicate with our Data Protection Officer, please contact us at [email protected].
Please put “DPO” in the subject of your email.